About Us

Our Mission Statement

Our vision at Urban Shores is to create the ultimate escape from the ordinary. Playful day trips in any direction, waterfront walks, kicking back into comfortable luxury with breathtaking views; we have it all. We strive for exceptional customer service. Our goal is for guests to experience a joy-filled getaway, leave with a happy smile, and memories to last a lifetime.

Why Trust Us?

We are committed to excellence in everything we do.  Our exceptional guest reputation, knowledge of the area, and commitment to building a thriving destination are all top priorities and our excellent reviews show that we truly care about our guests and their experience in Kelowna. 


Book Direct Guarantee

The very best rates and most flexible cancellation policy will be found on this website. We process all payments through major credit cards or by PayPal. This way, you have fraud protection assurances for added peace of mind.

Guest receives 100.00% refund if cancellation occurs at least 60 days before arrival; Guest receives 90.00% if cancellation occurs at least 14 days before arrival; No refunds within 14 days of arrival. 

Clean & Safe

Strict and rigorous COVID-19 enhanced cleaning protocols have been implemented for your comfort and safety. Our cleaners follow checklists to make sure each and every clean meets the same high standards.


Excellent Reputation

We have been in operation for four years and have received glowing five-star reviews across the board from every guest, on all listing sites for our excellent hospitality, cleanliness, decor and location. Read a selection of reviews below. 

Tourism Partner

Urban Shores is a proud stakeholder with Tourism Kelowna. Our accommodation is listed on their website, and our brochures are available in the Tourism Kelowna Visitors Centre. We are knowledgeable about Kelowna and can provide additional services to expand on your experience.

Our Team

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Tony Otto

Tony loves to travel the world. He has visited five continents, thirty-five countries, and all corners of the US and Canada. His journeys usually involve Geocaching adventures. Geocaching is a hi-tech treasure hunting game using a handheld GPS.

Tony is passionate about geocaching and ranked 78th out of 25 + million geocachers. It has taken him to some fantastic places challenging mind and body while having lot of fun along the way. What does he enjoy the most? Meeting new people, sharing their culture, cuisine and camaraderie.

In July of 2002, he bought this penthouse condo. From the moment he set foot in the door and looked out over the lake, he knew he had found somewhere very special. He embarked on a reno and redesign creating Urban Shores in the fall of 2020, sparing no expense. The goal was to exceed the expectations of even the most discerning traveler.

Within the logo you may have noticed a compass; this is not by accident. If you have found this website, a treasured and exceptional property is waiting for you.

Susanne Dennis

Susanne Young

Susanne is our property manager and point of contact for all guest needs. As a longtime resident, she is a knowledgeable guide to all things Kelowna. She has owned and managed vacation rentals and has written a book on the subject. Her skipper and husband Dennis Young is the handyman for the property

“I began working with Tony as a consultant helping his vision for Urban Shores come to life. His goal was to offer a superb option for those seeking a premium vacation rental in downtown Kelowna. I have never encountered a penthouse so magical, nor a location so iconic. My role expanded to the property manager. I strive to bring the very best of what I have learned about how to create the ultimate guest experience.”

Reach out if you need help planning your trip or more information about our home.

Kind Words From Our Guests